Publications and Toolkits

UPS, a $45.3 billion corporation, is the world’s largest package delivery company and a global leader in supply chain and freight services. In the late 1990s, UPS needed to expand its Next Day Air hub operation in Louisville, KY. However, the company was experiencing an extremely high turnover rate of almost 100 percent among part-time employees that staffed the hub from 11 p.m. to 5 a.m.

Verizon Wireless employs more than 83,000 people in 49 states, 80 percent of whom are “front-line” employees engaged in retail and customer service — entry-level positions that historically suffer high turnover rates. Verizon Wireless is leveraging its comprehensive tuition assistance benefits program to accomplish strategic organizational goals of increasing retention, performance and productivity of employees while offering them opportunities for educational attainment and career advancement.

Northrop Grumman Corporation is a leading global security company with annual revenues of $33.8 billion and 120,000 employees spanning five business sectors. Northrop Grumman Shipbuilding (NGSB) is the world’s leading military shipbuilder and the largest industrial employer in Virginia, with more than 19,000 employees at NGSB’s Newport News Operation.

This case study presents an in-depth look at an innovative training "pathway" to help disconnected young adults and other employees enter the retail field and build a rewarding career.